SERVICE

Cloud-managed Services

Why You Need a Managed Service Provider?

Public, hybrid and multi-cloud strategies: The right infrastructure to meet your goals is there, with access to unlimited resources, full flexibility to test and scale with a tight-sizing of the assets needed, all secured by the world experts.

Our engineers are certified in all the leading cloud technologies so you don’t have to be and focus on enhancing your services as well as innovating to keep your business on the leading edge.

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Monitoring and Reporting

Around-the-clock surveillance alerts allow for fast identification and resolution of issues and proactive maintenance. At a glance, this gives your organization:

  • Unlimited monitoring of network availability and performance
  • A clear view on what’s happening in the network
  • A reduction in downtime penalties (service costs, loss of productivity, loss of opportunities)
  • The ability to plan preventive maintenance (extend the longevity of systems, reduced downtime and cost of emergency repairs)
  • Monthly reporting against Service Level Agreements (SLAs)
  • Historical archiving of data to identify recurring issues
  • Services that run on a robust and up-to-date infrastructure using new technologies and security

Support

We offer up to 24-hour support (via phone and email) for your critical workloads with a dedicated ticketing system and the possibility for remote or onsite assistance.

Our support service includes:

  • Professional service across all Support levels with different SLAs (Bronze, Silver and Gold)
  • Pro-active troubleshooting and resolution of issues affecting the operation of pre-installed software, and issues affecting server hardware, virtualization platform and network connectivity
  • Portal access to manage support tickets and access to FAQ Knowledge Base and Known Issues
  • Availability of a Technical Account Manager to provide assistance, follow-ups and reviews
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Centralized Management

With a hybrid or multi-cloud strategy, you have the option to install a centrally managed console that provides a single view of all your operations and resources. As part of the service, we aggregate a variety of data and other performance statistics into custom dashboards that track overall service health and fault predictions.
This service includes:

  • End-to-end management of all applications and servers, including upgrades, patching, configuration and optimization of pre-installed software.
  • Proactive alerts when pre-set thresholds are met or approach capacity; scale-management of servers and applications.