To remain relevant and prominent, organisations within the hospitality sector must invest in technology platforms that promote and sustain personalized customer engagement throughout their online journey.
Hospitality’s ability to reinvent itself
The hospitality sector continues to be impacted by the arrival of new-gen players such as Booking.com, Expedia, Liligo, Airbnb, TripAdvisor etc…, which are disrupting organisation who refuse to change.
In this new competitive market, companies in the traditional space must imperatively review their loyalty and customer experience strategies to consolidate and showcase their competitive advantages. The adoption of a new cloud-based digital solution is now what keeps oraganisation ahead of the game!