Hospitality

To remain relevant and prominent, organisations within the hospitality sector must invest in technology platforms that promote and sustain personalized customer engagement throughout their online journey.

Hospitality’s ability to reinvent itself

The hospitality sector continues to be impacted by the arrival of new-gen players such as Booking.com, Expedia, Liligo, Airbnb, TripAdvisor etc…, which are disrupting organisation who refuse to change.

In this new competitive market, companies in the traditional space must imperatively review their loyalty and customer experience strategies to consolidate and showcase their competitive advantages. The adoption of a new cloud-based digital solution is now what keeps oraganisation ahead of the game!

Hospitality

Challenges of digital transformation in the hospitality industry

  • Using data to indicate what is the best commercial offering that can be provided throughout seasons to both benefit customers and the bottom line.
  • Improve performance and develop efficiency for simpler and faster online transactions.
  • Showcasing quirky services effectively and rapidly that meets customers specific needs (online booking for activities in real-time during the stay, location of WiFi hotspots, restaurant and dinner offers, consultation of area maps with best places to visit during the stay, etc.)
  • Facilitate incentivized activities for true experience feedback.

Case Studies

Hospitality
IHG

IHG turns to hybrid cloud for better IT alignment

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Hospitality
Utah Luxury Tours

Elite tour operator prepares for growth with real-time collaboration and communication tools

Open Case Study